All of the sudden he says its going to be $475 plus tax, without even telling me what was wrong! I ask him how they came up with this price, what is actually wrong with my laptop, and that it is clearly a manufacturing problem so why am I paying for this.
He was running diagnosis on my laptop and not telling me what he's doing or the results of the diagnosis. I made an appointment with Apple Tech over the phone and I went into the store and I could not have had a worse experience! The Apple Technician came over to me and had an attitude from the start.
I was using my laptop for school work and the screen just went black and never turned back on. I went to Apple Upper West Side because my MacBook Pro that is 14 months old just stopped working.
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